Return/Refund Policy

Returns/Refunds

We ABSOLUTELY want you to be thrilled with your purchase. This is why we only use the highest industry items such as Bella Canvas, Gildan, etc.

When you order your item, it is custom printed just for you! With this being said, we can only accept returns if the wrong item is received or if the item is damaged or defective. If an item is damaged or the wrong item is sent, due to manufacturer error, a replacement item will be sent at no additional charge within 7 days of receipt. We would just require you to send pictures of the issues. We will always strive to make you happy so we will deal with issues such as “Lost in the Mail”, “undeliverable….etc” on a case by case basis. Please check that your mailing address is correct before processing an order. We ask that you verify your address including Apt Number, Zip code, etc before placing an order.

Also, please check the item description and sizing charts before ordering. If your item is returned by the carrier, we can re-ship back to you for an additional shipping fee once the reason for the return has been addressed. For example, If the address provided was wrong, we will need you to pay a re-shipping fee for us to ship this back out once we receive it.

Please contact us to be given your Return Merchandise Authorization Number. This will need to be included on the shipping label .

You can email us at wearblacklove@gmail.com with your refund claim as well as pictures of the damaged or faulty items. 

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. To complete your return, we require proof of purchase. To be eligible, the item must be faulty or damaged upon receipt. 

We cannot be responsible for post office issues relating to lost/stolen packages and/or incorrect provided shipping addresses. If your tracking number shows that your package was “successfully delivered” then it becomes the responsibility of the post office but we will always do what we can to help you sort things out. 

Additional
Due to the process of uploading graphics for model mockups, In some instances graphic images may appear increased or decreased in size for clarity in our store. This is not considered a defect in quality or product.